Safe & Responsible Play

Your wellbeing comes before the game

At Top Jackpotnew-au, we strongly support healthy gambling habits. Lottery draws are meant to be fun, but we understand they can create challenges for some people. We urge all participants to set boundaries and enjoy responsibly.

1. Spotting Risky Gambling

Possible warning signs include:

Spending beyond planned time or budget
Gambling to escape stress or losses
Ignoring family, work, or personal duties
Using borrowed funds or selling belongings to gamble
Feeling restless or upset when not gambling

2. Managing Playtime

Keep your sessions under control:

Use alarms or reminders to end play
Pause regularly between sessions
Enjoy gambling alongside other hobbies
Apply our short-term timeout tool (from 1 day to 5 weeks)

3. Spending Limits

Control your financial approach:

Set a firm budget and follow it
Only gamble with discretionary funds
Use built-in deposit limit features
Review your history to track spending
Treat gambling as leisure, not income

4. Self-Exclusion

If you need a longer break:

Options available from 6 months up to 4 years
No promotional material during exclusion
Account will remain closed for the duration
Request exclusion through our support team

For urgent exclusion help, visit Gambling Help Online.

5. Family Safeguards

Protecting households from harm:

Keep your login details private
Install parental control applications
Discuss gambling risks with teenagers
Manage finances with separate accounts if needed

6. Reality Awareness

Understanding how lotteries work:

Games rely on chance with fixed odds
Buying extra tickets doesn’t ensure success
Previous draws don’t change future outcomes
Most players will not win large prizes

See updated odds in our FAQ section.

7. Getting Support

If you’re worried about your play:

Share your concerns with someone close
Reach out to services like Gamblers Help
Seek financial advice if debt is rising
Our support team can direct you to resources

8. Our Responsibility

Steps we take to protect players:

Verifying age for all members (18+)
Transparent display of odds and risks
Offering limit and exclusion tools
Training staff to recognize harmful behaviors
Supporting ongoing research in responsible play

9. Support Services

Australian help organizations:

GambleAware: 1800 858 858 (available anytime)
Gambling Help Online: Live chat & resources
Victorian Responsible Gambling Foundation
ReSet App: Tools for overcoming gambling issues

10. Smart Play Habits

Ways to keep gambling balanced:

Play for fun, not profit
Decide your budget before you start
Mix play with other activities
Avoid gambling when stressed or drinking
Pause frequently during play

11. Protecting Youth

How we prevent underage gambling:

Mandatory 18+ verification
Programs to educate young people on risks
Parental control recommendations
Instant closure if underage use is detected

Contact our team to report underage gambling.

12. Reach Out

Get assistance for responsible play:

Email: [email protected]
Phone: 1800 555 145 (Responsible Play Team)
Mail: Responsible Play Officer, Top Jackpotnew-au, Level 10, 55 Collins Street, Melbourne VIC 2010

Our specialists are ready to guide you with tools and advice.