Privacy Notice

We obtain information you provide directly when registering, buying tickets, or contacting us. This may include:

• Full name and contact details (email, phone, postal address)
• Payment details handled securely through payment partners
• Date of birth to confirm age eligibility
• Chosen lottery numbers and ticket purchase history

We rely on the collected details for several purposes, such as:

• Handling lottery purchases and related payments
• Confirming your identity and verifying legal age (18+)
• Informing you of prize winnings
• Enhancing our services and improving website usability
• Meeting legal duties and preventing fraudulent activities

We never trade your personal data. However, we may disclose it to:

• Payment gateways to complete transactions
• Government or regulatory bodies when legally required
• Trusted partners who help us operate under confidentiality agreements
• With your consent, for promotional purposes if you win a significant prize

We apply strict measures to secure your information:

• Encryption of sensitive details in transit (SSL/TLS)
• Controlled storage access granted only to authorized staff
• Ongoing security assessments and vulnerability checks
• Compliance with Australian data protection frameworks

We store personal details only for as long as reasonably required:

• Account records: Retained until deletion request or 4 years of inactivity
• Transaction data: Kept for 7 years for compliance with financial regulations
• Winning ticket details: Preserved permanently for audit purposes
• Marketing preferences: Retained until you opt-out or request removal

Your details may occasionally be processed outside Australia:

• We use international cloud-based infrastructure
• Transfers always align with legal data protection standards
• Safeguards like Standard Contractual Clauses are applied
• Payment services may process in multiple regions

We employ cookies and related technologies:

• Essential cookies to enable site performance
• Analytics cookies to track and optimize performance
• Marketing cookies (activated only with consent)
• You can adjust cookie settings in your browser

Read our Cookie Guidelines for more.

In accordance with Australian privacy legislation, you are entitled to:

• Request access to the personal details we hold
• Correct or update incomplete or inaccurate records
• Request deletion of your data (unless retention is legally required)
• Opt-out of promotional communications
• File a complaint with the Office of the Australian Information Commissioner

If you have questions or wish to exercise your rights:

• Email: [email protected]
• Phone: 1800 278 535 (Privacy Desk)
• Mail: Privacy Department, Top Jackpotnew-au, Level 9, 200 Queen Street, Melbourne VIC 3000

We aim to address valid requests within 30 calendar days.